FREQUENTLY ASKED QUESTIONS

Appointments and Scheduling

What Do I Need To Do Before the Appointment?

Please have the property in a condition suitable for presentation before the scheduled appointment. To make the most effective use of our time, we would prefer not to utilize it cleaning or rearranging furniture during the appointment.

Please provide us with any instructions on how to access the property or how to obtain lockbox codes on our appointment scheduling form.

What Do I Need To Do During My Appointment?

You are not required to be on site during the appointment. Typical appointments last between 1-3 hours depending on services requested. If you will not be present at the appointment, please supply any lockbox instructions.

What If I Need To Cancel My Appointment?

We understand that setting up a proper photo shoot of the house can take coordination with many different people, and sometimes those engagements can fall through. Keeping this in consideration, we would appreciate that any cancellations take place within 24 hours of the appointment date.

Receiving Your Media

What Is Your Turnaround Time?

Your photos will typically be delivered to you within 1 – 3 days of your appointment date, depending on the services ordered and size of the property.

How Will I Receive My Photos?

To make media delivery as fast and easy as possible, we send all of your photos directly to you through Dropbox. A link will be emailed to you, and downloading your files is as easy as following the link and clicking download.

How Will I Receive My Videos?

Before we send you the final cut via YouTube, we will first send you a low-res draft via Dropbox for your approval. Please take some time to review the footage and confirm that any information like square footage and room count, is correct, and most importantly, that you love it!

Upon your approval we will then render out the final draft in all of its 4K glory and upload it to YouTube. This process can take several hours, so please be diligent in your review.

Finally, we will send you the link to the finished video via Dropbox!

Do I Own the Photos/ Video?

It is standard practice for photographers to retain the copyright. We do reserve that copyright and restrict use of the photos & video to only the specified property. If you would like to use them for another purpose, please contact us first.

What If I'm Not Satisfied With My Photos/ Video?

We want to hear about it! Don’t hesitate to give us your feedback, as we always strive for 100% customer satisfaction.

Photography

What Kind of Camera Techniques Do You Use?

We use professional-grade DSLR cameras with wide angle lenses, and extensive lighting solutions to capture the true-to-life brilliance of your home. We utilize multiple off-camera flashes to give our shots a carefully composed look. Each photo is then meticulously post-processed to adjust color, temperature, brightness, contrast, saturation, sharpness, angle straightening and more.

How Long Should My Photos-Only Session Take?

Through years of experience and refinement, we have perfected our methods to allow us to typically spend about 1 – 1½ hours per photos-only session.

4K Video

How Will I Receive My Video?

Initially during the draft process, videos are delivered to you exclusively through Dropbox. Once you have approved your draft for the final 4K render, this video file will be placed into your Dropbox, and a link/ URL will be emailed to you so that you can use your new video on MLS.

Where Do You Host Your Videos?

We host all of your films at our website: www.kevinrees.com. The reason we choose to host our films on our website instead of the ever-popular YouTube is because of features that lead to poor viewer retention. YouTube has advertisements, related videos, and an auto-play feature that may lead potential buyers to homes listed by other sellers.

Streaming from our website is fast, high-quality, reliable, and last but not least- exclusively yours.

What is a Draft?

A draft is a low-resolution initial edit of your film. Drafts are smaller in size, and thus, quicker for us to render out and deliver to you. Didn’t see a shot that you wanted? Have a custom branding request? No problem! We utilize drafts to show you changes to your films faster.

At Rees Photography, we are committed to getting your films just right! That’s why we include 2 revision drafts for free with the purchase of this product.

Upon your approval of a draft, your full quality 4K revision will be published to you, and your project will be finalized.

What Does it Mean When My Project Has Been Finalized?

Due to long rendering and upload times associated with providing 4K content, once a 4K revision has been approved, the project becomes finalized.

Any changes requested after a project has been finalized may be subject to a $30 fee.